Standard Bank Insurance - No Service

I have given Standard Bank Insurance a 1 for service only because I could not give them anything lower.

I need to submit a claim. I have tried calling on 3 occasions and have held on for over 45 minutes without anyone answering my call. I then sent 2 emails trying to lodge a claim and no one has contacted me. I finally called the complaints centre and complained. I was promised that someone would call. Surprise. Still no call. I then called the complaints department again who promised to switch me through to a real live person who could assist, Again, I got piped music for over 45 minutes I have spent 3 hours of my life listening to piped music whilst waiting for someone to answer my call from Standard Bank Insurance.