Standard bank insurance never approves claims

Standard bank insurance always rejects claims even if it is legitimate claims. on the 2nd of November I had hail damage which occurred on my carport , I then put a claim through standard bank insurance , the assessor came and called me the afternoon of the 3rd of November telling me my claim was approved and they would come on Friday the 6th of November to repair the carport. when the contractor came they did not have a compressor to spray the carport instead was going to use paint brushes , I have advised the contractor that the carport was sprayed on March 2019, the contractor then advised they would do a new quote and send it back to standard bank insurance. I had received no response for three days from them. Upon following up with standard bank it I was told that my claim was rejected due to the damage being a maintenance issue. Firstly the contactor had seen what the hail damage done around the street and my house and secondly this is not a maintenance issue as I have had a registered contractor who spray painted my carport on March 2019 I do have invoices and proof of payments to prove that my carport was painted by a registered contractor.

Standard bank should not be trading as an insurance company as they always reject claims due to maintenance issue this is not my first rejected claim due to their so called "maintenance issue", I do have invoices to prove when my carport was sprayed.

At all costs avoid doing business with them as your claims will get rejected due to maintenance issues even if you do maintain your property well.