Standard Bank Insurance Nauseating

1st September I logged a claim on the app after I spent hours holding on the phone. I got an sms to say my claim was received. The 2nd September I received an SMS to advise who will handle my claim. Later the same day I received and sms stating a report was submitted for my claim and it is being assessed. The absolute joke of it all is that no one contacted me after I submitted my claim on the app? Today is the 30th September and still no call received. I had to pay someone privately to fix my plumbing. I have to also ask the question, what report did they receive and from whom/where it was being assessed. Your insurance service is pathetic. Has been all the years I've been with you. You even increased my premium from R700 to R1200 overnight. Yet you process imaginary claims. I really can't believe this incident. It is nauseating that you take my money but can't afford me the service I pay for. Last straw, time to move.