Standard Bank Insurance, moving you no where....

17th October seems a long time away, and yet here we are 04th Dec, still waiting for Standard Bank Insurance to sort out our geyser burst claim. The apathy and disrespect they show to loyal clients is not surprising, we have become accustom to receiving this poor level of customer engagement. In this world where customer centricity will define which organizations survive the digital era or not, I wonder if Standard Bank will? I seriously doubt it. I know one thing, I am looking around eagerly for a new bank for my homeloan, and will be moving soonest. One lost client becomes many .... Absolutely shocking disinterest in servicing your customer with pride.