Standard bank Insurance misery!

I've logged a two calls on the 15th August 2025, with claim consultant Veronica Palesa Mabote telephonically, the 1st ref HLB/2025/418525 was sorted out on the same day. I was told 2nd ref HLB/2025/418533 will be in contact with me for my gas geyser, 3 weeks later no response. I've tried contacting Palesa and leaving my number she has not called me back, I emailed the *** and complaints department still no feedback. Absolutely pathetic service all round!