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NM
Nthambeleni M

1 reviews | Active since Oct 2019

05 May 2026, 12:16

Standard Bank Insurance Left My Property Damaged and Incomplete – No Response

am extremely disappointed with the service I have received from Standard Bank Insurance.

Under claim reference RPT-HLB/2026/491349, a contractor was sent to my property to fix a leaking tap. While the tap was repaired, the contractor caused damage to my wall and pavement during the process. To date, no one has returned to fix what was broken, and my property has been left in a messy, unacceptable condition.

What is even more frustrating is the lack of communication. I have made multiple attempts to follow up and have tried contacting ***, but I have received no response at all.

It is unacceptable for a service provider to complete work halfway and then disappear, leaving a client with additional damage.

I am requesting urgent intervention from Standard Bank Insurance to:

* Repair the damaged wall and pavement * Restore my property to its original condition * Provide proper communication and accountability

If this matter is not resolved urgently, I will escalate it further.

0
Replies (2)
NM
Nthambeleni M's update05 May 2026, 12:28
Reviewer Update
Vincent Sebogodi is the contact person I have been trying to reach regarding this matter. I have sent him multiple emails without receiving any response. When I call his direct number, it consistently goes to voicemail with instructions to send an email, which I have already done repeatedly with no feedback.


NM
Nthambeleni M's update05 May 2026, 19:13
Reviewer Update
When conducting your investigation, please take into account the statement provided to your email. Due to the delays on your side in resolving this matter, I have incurred the additional costs outlined.

When you respond, I expect a clear explanation of how you intend to compensate me for these expenses, as the delay was not caused by me but by the insurance process taking an unreasonably long time to resolve