Standard Bank Insurance - lack of service

We struggle to get our calls answered by the call center as they can take a minimum of 20 minutes before answering the phone! Granted call centres are busy but to holds for 20 minutes plus each time is pathetic.

We called to report that our home has no water and that the pressure is non existant (ie there is not sufficeint water coming into the house from the water meter). The call center agent has the idea that the geyser is a the problem. despite trying to correct them they still think that the geyser is the problem! This was reported on 15 April 2019 .

A plumber was sent out as they were running late on the afternoon of 15 April 2019. The young chap had no idea of what the complaint was about and he too just wanted to repair the geyser despite us trying to correct him. Eventually the lad said he had to check all the options and during this he found that there was no water. His recommendation was the a leak detector specialist should come out as there is a leak and the neter was running when all the taps were off! Heavens, there is no leak on the property - what a waste of resources.

The next day a leak detector arrived and checked the meter - it did not move. he checked further and found that their lad had was terribly wrong. This gentleman recommended that the galvanised pipes from the water meter to the house have corroded and thus we get very little water into the home. He measured the property and drew a plan of action to be followed to submit along with the quote to the bank.

On the 18 April 19 we contacted the call centre and spoke to Rachel who saId she would revert to us as they would contact the plumbers to get the quote. We still have not heard from Rachel in this regard.

In the meanwhile we have been struggling through the Easter weekend with very little water.

Today 23 April 2019 we again called the call center and spoke to Allicia who said that there was no quote on the system. We called the plumbers and they said that they had submitted the quote.

Here the blame game between the bank and their plumbers comes in at the expense of their client.

We called the Call Centre and Winstonia sais that she would escalate this matter by bringing to her supervisors attention.

Still no news. We are really fed up with this matter and the fact that this week is also a short one does not offer any consolation that the bank/plumbers will resolve this matter.

Standard bank does not know what customer service is.