Standard Bank insurance is the worst!!! Terrible service, only happy to debit you but no delivery.

I have a problem with the geyser in my house. Contacted Standard Bank insurance more than a month ago to report the leaks. They firstly sent a plumber who had no clue how to install the geyser, which eventually damaged the pressure pump. Hot water started gushing out due to this. The matter was reported to standard Bank again and they sent the same plumbers back to the house, and the problem continued. Standard Bank eventually ordered Kwikot to check the geyser, and they mentioned that the geyser was damaged because it was not fitted properly. Now Standard Bank is insisting that there is nothing wrong with the geyser, regardless of Kwikot’s report and our updates that the issue is still continuing and we don’t have hot water. Contacted the team lead with the name Neville, he didn’t even bother to respond to our emails. Even after we told them that we don’t have hot water, there was no action, no response.