Standard Bank Insurance is the WORST Insurance

Standard Bank Insurance is the WORST Insurance in the Country. We hardly claim, but had a terrible storm in the West rand a couple of months ago. Our boundary wall collapsed, roof was leaking and ceilings had watermarks, light fittings damaged. We put in a claim, they sent out a company contracted to them. The guy wrote a report and took pictures and sent to Standard Bank for approval. They then sent it to their internal assessor who never came and looked at the property and declined the application from the pictures. They told us that our claim was declined because we did not maintain. We did maintain our property and even rubberized our roof before the storm. The fact that their internal assessor just sits there and assessors from pictures and declines without inspecting the property in person is very poor, but we pay their salaries.

Our geyser burst this weekend, its extremely cold, load-shedding and we have to deal with Covid. They send people out, who has a geyser with them in their van. They check and send their findings through to Standard bank. Standard bank approves it, but will not approve the geyser their contractors came with, so we will have to wait 24 hours for the geyser to be replaced.

How is this "moving forward", useless, "We’re ready to listen", "Your goals and circumstances are unique", "We can be trusted", "We put you in control", that is what they advertise.

LIES, LIES, LIES,

Standard Bank is very quick to take your money, but very, very poor service when it comes to their customers.

I am determined to close all my accounts and to move my home loan and I will advertise my very bad experience with Standard bank by word of mouth.