STANDARD BANK INSURANCE IS THE WORST.

Joining Standard Bank Insurance has to be one of the things I absolutely regret doing. My retaining wall collapsed due to mudslides caused by floods in APRIL and as a client of Stansure who pays premiums monthly without a doubt, I am absolutely disappointed. My husband tried calling their landline multiple times to try register a claim but I was told to hold on the line for an hour at least twice, in some instances the call would just cut. I had also taken the time to go to one of the Standard Bank branches on the 10th of May 2022 but I still did not receive an ounce of help. I went as far as sending emails to the claims department which sent a response saying they will get back to me and TILL THIS VERY DAY, THEY HAVE NOT DONE SO. NOTHING BUT EMPTY PROMISES AND A WASTE OF MONEY, at this current point I do not know what to do because every time it rains, the mud runs down onto the neighbours yard at the bottom, the damage is getting worser by the minute.