Standard Bank Insurance is the worst

Geyser burst and I had to have it replaced. Logged the claim with Standard Bank on the 7th Jan after being on hold for 15min. Was told that I would receive and e-mail or sms with details as where to send invoice. Received nothing of the sort. Phoned back the next day and was told that they had problems with their system and that I must send the paperwork to ********** Again after being on hold for 15 min. After that phone call I did receive an sms with a different e-mail to send the information to. I sent it to both e-mails just to be safe. I have been following up daily on the website and have tried more than once to get through to any operator to find out what is happening to my claim as I have received no feedback from Standard Bank Insurance. I have been on hold for a total of over an hour combined and still no luck getting through to an operator. I have logged two Call Backs on their system to no avail. I have made two complaints on their system to no avail. The 17th of Jan I received an sms stating that they have not received my paperwork. This is either a lie or I was given the wrong information. Meanwhile R8500 is out of my budget for the month of January and I have to scramble around to make plans. Honestly the worst customer service I have ever had from any insurance, nay, any company ever. Do not use them. Do not get your home insurance with them when you purchase a new home just because it is convenient at the time. A quick inconvenience in the beginning will save you from the utter despair that is their customer service.