STANDARD BANK INSURANCE IS THE WORST!!!!!

I am rather disturbed by Standard Bank’s service, Standard Bank is supposed to ensure claims are settled quickly and efficiently, but my experience has been **********. My husband had to contact the assessor to arrange a suitable time for a visit. On the day the assessor came to our house, we asked questions and viewed the area where the incident took place. The assessor then advised my husband he would like to do an inventory check of all household contents, he had not stated this was to be used for this specific incident/ claim. During his walkthrough, he would ask what my husband thought certain items would cost and most of the time her would suggest a higher value for whatever reasons. At the end of the valuation the assessor advised he would email asset listing which he did and only a signature was requested. Nowhere was it mentioned these values would be used for current claims. Between myself and my husband we contacted the assessor on numerous of occasions requesting feedback and finding out what the delay was. I can understand the new valuation could possibly be used in the foreseeable future but surely not with an existing claim? How has it been established when the viewed items were all purchased. My claim incident occurred in February 2018, and the assessor came out the end of May 2018. During that period we had also converted our garage into a separate entrance, new items may have been purchased during this window period but the question wasn’t asked, so how is the new valuation amount applicable to my claim which happened months ago?I would also like an explanation as to why our initial claim amount went from R49 162 to R23 723 which was as per the assessor?Boitumelo Mosikari was assigned to my claim but had not kept us up to date at any time. Since the claim has been registered, I only received 2 SMS’s, one to say the claim was registered and another to say awaiting feedback from assessor.

STANDARD BANK REP****: Your mail has been noted and apologies for the dissatisfaction regarding the decisions taken on the claim

Standard Bank clearly doesn't care about customer service nevermind having standards!!!