Standard bank Insurance is awful

I had a burst pipe in my kitchen and i had water damage in the kitchen over my cupboard's. I contacted them regarding the damage and rather than sending and assessor they sent the contractor to come inspect the damage. It took them 2 months to approve the claim, the contractor then come to remove only half of the kitchen that had water damage and the quotation was R31 000 they had given standard insurance. When they come to fix the cupboards i notice that i was my old one that they had just refurbished. I then told them to stop and remove it as it was meant to be new ones not refurbish . I then contacted standard insurance regarding this and they asked for a the proof of the damage which i supp**** and im still to this day waiting for them to give me the claims manager details as well come to the house to inspect the damage. Ive been dealing Unity and Khaba Madoda from standard bank insurance and im not getting anywhere with them. i have told them to pay me the R31 000 and i will get the whole kitchen done myself and they just say im must let the contractor (furnplus kitchen and BIC design) continue and install the refurbished cupboard's. i find the service from standard insurance absolutely awful.