Standard bank insurance is a ****

I.coved all my family in standard bank funeral cover my niece died on the 10th of February 2022,we found her hanging now the matter is still the investigator,I claimed but the standard bank funeral insurance did not pay as they concluded that it was suicide. Buy the look of.things we don't believe it's a suicide as this matter is still with the police,the child my niece was so.short and where the wire was tightened it was too high on the roof there was no way that she could reach on there I'm 1.7 tall but I can reach also. What standard bank insurance funeral policy concluded I think it's totally not fair to us . Why they didn't call their forensics to do their job as they believe and concluded that it's a suicide ,why did you conclude the matter still with the police we've send standard bank insurance funeral the postmortem but how come did the insurance conclude that it's a suicide if the matter still with police and you did not even send your forensics to go and check the place of death. Standard bank funeral insurance is a ****. *** we have been failed as the family we used our money out of our pockets to bury our child. Standard funeral is a ****