Standard bank insurance is a big ****, be prepared for nervous breakdown.

If you need a reason to take out your life join standard bank insurance. A tree from my property feel during the storm damaging a boundary wall. They sent two independent contractors for assessment (Construction and Tree feller) and I was never updated with their report. When I was waiting to hear from them they sent another person who introduced himself as standard bank employee, out of all contractors that came he was the only one that did not care about the details of what happened. He instead started to convince me that the boundary wall is not my property I must as the neighbor to claim from their insurance claiming that he is an expert. My claim was rejected and I was told that the claim falls under things they do not cover but on that clause it shows that I am covered for Storm damage. I had escalated/queried the outcome and today is is rejected again referencing a different clause on definition of property which is not consistent and it is a red flag already that they reference different clause. I will take my last cent to get legal advice to fight this **** from a big bank which is willing to debit close to 1k every month but not willing to play their part when needed.