STANDARD BANK INSURANCE IS A ****!!!

A few months ago, I had a leak in my bathroom that caused damage to my ceiling. I emailed standard bank insurance to repair the leak and ceiling but they took forever to get back to us. I sent email after email and finally after almost four months they responded. They came to repair the leak and everything looked fine until one week later, we noticed that the ceiling started looking like theres a small leak occuring again. I contacted standard bank and they sent the same team out to repair the leak and I was told to pay AGAIN for a repair that was supposed to be repaired the first time around. After they left and "supposedly" fixed the damage, they suddenly found out that it was a different spot that was actually leaking. How was that not seen the first time around? Since then the area has gotten WORSE than before. Then they mentioned that the geyser could potentially become a problem. At this point, I am completely and utterly frustrated with the services of Standard Banks Insurance. I paid TWICE just for the damage to become even worse! I am so disappointed with their service. The plumbing company that was sent out was Plumbleak Cape (Pty) Ltd . At this point, I have no trust in standard bank insurance. They simply do not care about their clients who has to pay for their services, trusting that when the situation arises, that they will be there to fix it once and for all, NOT to cause more damage. My hot water is now at a higher temperature than before and I did not ask for them to tamper on that without even telling me about it at first. I WOULD ADVISE NO ONE TO TRUST IN INSURANCE FROM STANDARD BANK AS THEY TRULY DO NOT CARE ABOUT THE SATISFACTION OF THEIR CLIENTS! I'd much rather take my business elsewhere than to ever trust in Standard Bank ever again.