Standard Bank insurance inhumane treatment and procedures.

I have been subjected to extreme abuse by the third party insurance validators named Axis took their time to conclude on report, poor service from Standard Bank insurance, no turn around time and decision taken against me based on third party input, it’s been over four weeks now without a car and my job is compromised, this has potential to take food away from and my family, I am beyond devastated and seeking any advice and assistance in resolving this matter swiftly.