Standard bank insurance incompetence.

I received damage to my property about a a month ago due to strong winds. I contacted standard bank insurance to file a claim. Two weeks after I put in the claim still no contractor came out to do an assessment. After me running to hello Peter they responded a day later stating that a contractor will come out. A day or two later the conractor came out to assess damage.Its been two weeks almost again, and no communication from the contractor or standard bank. I then went to the banking app to see the progress and under claims there are no claims thus far. For someone who has been a client of thiers for over 20 years, this pathetic service.