Standard bank insurance incompetence claim handled by Bulelani Tshukuse

I am writing to express my dissatisfaction regarding the handling of my recent insurance claims for a water leak at my property. Standard Bank Insurance appointed a contractor to repair a leaking pipe. Although the leak was fixed, the contractor failed to identify and report that the pipe was old and likely to cause further problems. As a result, a similar leak occurred only a month later in the same section of the pipe. I was then required to pay the excess again, despite the issue clearly stemming from the first company’s failure to provide a proper assessment and recommendation. I find it unreasonable that I am being penalized twice for the same underlying problem due to the contractor’s incompetence and lack of diligence. Standard Bank’s response by Bulelani Tshukuse—that the issue is “not due to workmanship”—is unacceptable. If failing to detect and report a deteriorating pipe during a repair does not constitute poor workmanship, then I question what does.