Standard bank Insurance in sloth mode

Can I go into a minus? I've been trying to get my insurance claim for my car that was ****** on 12/07/2021 sorted out. I supp**** statements. documents even video footage I've been given the run around and stood in queues for hours. Wes bank got involved but still my claim is pending and no feedback for Standard bank insurance to resolve this matter that apparently has been escalated to teamlead. I want the money paid out that I spend years on paying insurance. This is why we pay insurance!!!! So that in the event where a pest of a person *****s your belongings you are able to replace. Now my car is gone and I'm being tied up in red tape by Standard bank insurance