Standard Bank Insurance ignores claims

Standard bank has ignored my insurance claim for almost 3 months.

About 3 months ago my geyser burst damaging my ceilings and my carpet. Standard bank sent out the plumbers who replaced the geyser but damaged the electrical wiring and isolator. Therefore my geyser would not heat up and my electricity to my garden cottage stopped working. They have done nothing about this.

And 3 months later my ceilings still have holes in them and my carpet remains unreplaced. I call them regularly , they always promise to get back to me saying they have not received quotes from the ceiling company but they never get back to me and when I try to call the ceiling company no-one answers.

Also when you call the customer center you just stay on hold and are lucky if they ever answer you.

Perhaps they think if they just ignore you , you will eventually just fix everything yourself and then they keep deducting your insurance every month.

I am utterly appalled at the service of this company.

Please Standard Bank let me know what you doing so that I can escalate this to Ombudsman or whatever I need to do. this is disgusting to leave my home in this state of disrepair after years and years of paying insurance.

You are a leader in the industry and are behaving like some kind fly bu night company. I am currently waiting fo you to answer you r phones . It has been 10 minutes!!!!!