Standard Bank Insurance horror!!!

Last year November our house was struck by lightning and the electrical box for the electrical fence was damaged. Standard Bank sent an assessor to evaluate the damage and the assessor advised that the supplier to be sent to do the repairs. Standard Bank sat on the claim until they closed it on their system. I reopened the claim an called the supplier myself to have them come look at the damage. They completed a damage report and the cost to have the box replaced. I sent all the information to Standard Bank in May. I have been calling Standard Bank insurance several times a week asking for an update at resolution time for this claim. To say the service from Standard Bank is substandard would be a compliment to Standard Bank. I have been told that the claim is sitting with Audnet and that is all I get and have been told that a supervisor will call me, I have never received a single call from one, the latest was suppose to be a Constance Selepe. I have spent hundreds of Rands just on the phone trying to get this matter resolved. Cant understand how this institute calls themselves a service provider, when there is absolutely no service rendered.