STANDARD BANK INSURANCE - horrible, horrible, horrible

if it was possible, I would put no star as a rating, that's how poor the service is that I'm getting from Standard Bank Insurance. I have put in a claim in October 2023 and I just am not winning, I've threatened to go to the ombudsman, I try to reach out for help but to no avail. I'm dealing with Unity who is supposed to assist me. My main concern is my electricity. Not only did he send out a substandard contractor, whom I think has no knowledge of working with electricity (they "apparently" fixed it) because I myself work for Eskom and took one of the technicians with, just to confirm my suspicion, and I was correct. Unity promised me so many things, which was recorded according to my knowledge and told me they will correct all the problems the following Monday. It's been three weeks down the line and still nothing. My trust in standard bank insurance is broken. Ive sent numerous emails, called many times and have been promised nothing but disappointments. If you ever consider insuring your home building or anything I suppose with them DON'T DO IT. You'll be made the perpetrator instead of the victum.