Standard Bank Insurance - Hopeless Service as per usual with anything to do with Standard Bank.

I've been dealing with a staff member by the name of Bonolo Motsatsi at Standard Bank Insurance since 23 January 2019 regarding a claim I had put in for storm damage to my property. An assessor was sent to check my boundary wall and another was sent to check my electric fence, since that time it appears that Bonolo has disappeared off the face of the earth.

I have emailed, no response, I have tried calling - but the call center is "facing high volumes of calls". I think if you call them at midnight on a Sunday, you'll have the same response.

Standard Bank offer the absolute worst service ever when it comes to their clients.

Can somebody please respond or contact me with regards my claim - we're now nearing EASTER and still nothing has been done.