Standard Bank insurance from hell

I would just like to inform who ever is head of standard Bank insurance decision that I have never in my life experienced such poor service should be called insurance from hell . I logged a claim almost 3weeks ago regarding damage to my glass hob stove I waited for a full week for their response I then called them and was told that they do not have any one in my area to assist me and should find a contractor that could come out and have a look at my stove well I done this and had to pay R1750 for them to come out and supply me with a damage report witch i was advised by them that the stove was beyond repair and they then disconnected it from the main power supply cause it was dangerous and could cause electrical fire to my home we'll I then submitted the report to the insurance with pictures i was then told by Phindile mokoena one of their consultants that it was wrongly captured on their side and a new claim number would be sent to me of witch I never received I then called back and was told by Refilwe Rampu that they will have to send out one of their contractors and was so confused about this after i was told they have no one in my area well this has now been going on for almost 3 weeks back and forth playing with customers lively wood I then had to call them back again to find out what was going on finally their contractors called me on Tuesday evening promised me that today they would call me this morning a guy called Rhalhp from RDC TV and appliance repairs well I waited the whole day I'm a contractor and I have 2 kids at school witch i need to provide for so i lost a whole day of work and not to mention that I have to live on take away food of witch I can't even afford make a fire to cook and not to mention food prices that's so high well this Rhalhp guy calls me at 17h30 this evening with an attitude he's like is this Mr Bridgens I say yes he's like are you available tomorrow I'm like where were you today i was waiting for you the whole day he doesn't even have the decency to apologise and just like are you available or not at this stage I'm like really getting upset with this attitude and disrespectful tone I asked him why he did not call me this morning to let me know that he was not going to make it and arrange another appointment he then still not interested in what i have to say and says well I'll just let standard Bank insurance know that you not available is this the kind of service a Bank insurance company have to offer with people that has no respect for their customers what am I paying insurance for I feel deeply offended by this kind of service it's very poor service and would not recommend anyone to go with this insurance my claim number is 23/046619 and don't ever want that contractor at my house standard Bank insurance your service sucks