Standard Bank Insurance feels like a ponzi scheme. Impossible to settle claims.

Worst insurance experience ever. Almost given up on the claim as I'm not sure who to contact anymore. I have had to make every phone call during the whole process, not one person has returned my calls. This is now almost a month after the break-in and I still have a damaged door due to the non-existence of service on any level. I will most probably have cancelled my insurance with them before the claim is settled. I have been Insured with Standard Bank since 1992 and this is the level of commitment they show me.