Standard Bank Insurance – Extremely Poor Claims Process

I am very disappointed with Standard Bank Insurance. I submitted a claim two months ago for damages caused by a leaking geyser, which affected my ceiling, wardrobe cupboards, and walls (requiring repainting). Since then, I’ve had multiple assessors visit my property to write up reports, and all confirmed the damages.

Despite this, I have received no further updates or feedback on the status of my claim. The lack of communication is completely unacceptable. I’ve tried reaching out, but their customer service is practically non-existent. It feels like once they have your premium, you’re left on your own when you actually need help.

A claims process should be about support and resolution during a stressful time. Unfortunately, with Standard Bank Insurance, it’s been the opposite – frustrating, slow, and utterly unhelpful.

Not recommended if you value responsive service and efficient claim handling.