Standard Bank Insurance - Double Standards

<p>I am insured with Standard Bank Household Insurance. 8 years ago when we bought our house, the insurance advised I needed to correct my piping and valves for my geyser and solar system. About 6 months back, element and termostat was repleaced, no concerns. I have a leak on my Solar panel and no one came out and the claim was denied. I reopened and asked for an adviser. Now the adviser (Handler) advises this is a retrofit system. Which means nothing to me. What it does means any way not to resolve my claim. This double standards is rediculous. I have asked for the recordings when i was advised, so I will await and see if this comes to light. Really pathetic service again Standard Ban****!</p>