Standard bank insurance doesn't exist

I think you making your funeral claim process so hard, hoping that people will lose hope and give up, my dad died on the 26th of december 2020. We have been trying to claim for his policy that he had with you guys since 2004, and yet we still not helped. The funeral claim email is not operation, yet you continue to provide it to your customers, the claim telephone number is not answered we called for like 50 minutes no one picked it up, the less said about WhatsApp claim the better, I haven been launching claims from that platform without any response from standard bank. It's already March, you hoping to drag this process till 12 months. I'm very disappointed with you guys.