IS
Idris S
1 reviews | Active since Jul 2011
13 May 2026, 09:00
Standard Bank Insurance does not work!
They tell u to register your claim online which no one response to. Their number took 21 minutes to be answered that was after numerous attempts and trying at different times. It took me 3 days to log a claim. A useless bank!
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Replies (4)0
Replies (4)IS
Idris S's updateReviewer Update
13 May 2026, 09:18 Ref, HLB/2026/507057
Siza deleted the online claim which was not responded. Ntondo Toloko were the 2 agents for Personal Banking that tried to help me yesterday. And advised I try at 8am which did this morning and waited 21 minutes.
Siza deleted the online claim which was not responded. Ntondo Toloko were the 2 agents for Personal Banking that tried to help me yesterday. And advised I try at 8am which did this morning and waited 21 minutes.
IS
Idris S's update13 May 2026, 09:18
Reviewer Update
Ref, HLB/2026/507057
Siza deleted the online claim which was not responded. Ntondo Toloko were the 2 agents for Personal Banking that tried to help me yesterday. And advised I try at 8am which did this morning and waited 21 minutes.
Siza deleted the online claim which was not responded. Ntondo Toloko were the 2 agents for Personal Banking that tried to help me yesterday. And advised I try at 8am which did this morning and waited 21 minutes.
IS
Idris S's updateReviewer Update
20 May 2026, 20:29This claim is still outstanding and each response is very slow and delayed. I am now out of hot water for 11 days. A normal geyser repair should take 24h to 48 hrs to resolve with any other insurance company. I think I need to contact the Insurance Ombudsman.
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Idris S's update20 May 2026, 20:29
Reviewer Update
This claim is still outstanding and each response is very slow and delayed. I am now out of hot water for 11 days. A normal geyser repair should take 24h to 48 hrs to resolve with any other insurance company. I think I need to contact the Insurance Ombudsman.
IS
Idris S's updateReviewer Update
22 May 2026, 20:48- Day 12 I still don’t have hot water and Standard Bank staff are either in Training or on leave. Here are all the people that are copied on emails, Janine, Nolundi, Railene, Sizakele, Charmaine, Mahlatse, Martaha. That’s 7 people from Standard Bank and no action yet. I even found a contractor that they said they didn’t have and he is contracted to Standard Bank and he is waiting their approval. This bank is dying!
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Idris S's update22 May 2026, 20:48
Reviewer Update
- Day 12 I still don’t have hot water and Standard Bank staff are either in Training or on leave. Here are all the people that are copied on emails, Janine, Nolundi, Railene, Sizakele, Charmaine, Mahlatse, Martaha. That’s 7 people from Standard Bank and no action yet. I even found a contractor that they said they didn’t have and he is contracted to Standard Bank and he is waiting their approval. This bank is dying!
IS
Idris S's updateReviewer Update
25 May 2026, 11:26Day 15, Claim was approved. I am overjoyed that the claim was finally approved but Standard Bank has to change! The Telephone System, the call backs promised, the online system and the follow ups. It took 15 days to approve a small geyser claim, that is not acceptable!
IS
Idris S's update25 May 2026, 11:26
Reviewer Update
Day 15, Claim was approved. I am overjoyed that the claim was finally approved but Standard Bank has to change! The Telephone System, the call backs promised, the online system and the follow ups. It took 15 days to approve a small geyser claim, that is not acceptable!