MK
Mario K
1 reviews | Active since Jul 2019
13 Jun 2022, 14:41
Standard Bank Insurance does not reply
I have logged a claim on 6 June 2022 for a burst geyser. Since then, I have called numerous times (I normally hang up after 20 mins), sent e-mails, requested call backs, all to no avail. Up until this point nobody has ever called me back, so I am totally in the dark with regards to my claim, with a burst geyser to boot.
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Replies (2)MK
Mario K's updateReviewer Update
15 Jun 2022, 11:47So up till now I have still not been contacted - not for the original claim, nor for the numerous emails sent, neither for the call backs requested via the website. Your resolution specialist has also not yet contacted me, as per your original reply on Monday.
MK
Mario K's update15 Jun 2022, 11:47
Reviewer Update
So up till now I have still not been contacted - not for the original claim, nor for the numerous emails sent, neither for the call backs requested via the website. Your resolution specialist has also not yet contacted me, as per your original reply on Monday.
MK
Mario K's updateReviewer Update
15 Jun 2022, 12:00So after no response since 6 June, this matter has been escalated to a senior in the dept, who will be contacting me shortly. Let's see how long this takes. BTW, the only responses I have received thus far is on this platform.
MK
Mario K's update15 Jun 2022, 12:00
Reviewer Update
So after no response since 6 June, this matter has been escalated to a senior in the dept, who will be contacting me shortly. Let's see how long this takes. BTW, the only responses I have received thus far is on this platform.