Standard bank insurance does not live standard and should not be In the insurance industry at all.

Standard bank Insurance, wow what a let down. Firstly, my wife lodged a claim and the call centre promised to call her back shortly, but surprise surprise no one bother... What's happening Standard Bank Insurance? I've tried to call our 3 occasions, but I had to on for approximately 25-30 minutes each time. Finally I got through at about 12h00 to a representative who wanted to discourage my claim outrightly without even considering my explanation. Nevertheless, she promised to SMS me the reference number, because she booked a plumber and a pool specialist to come. No feedback received at all and I had to call again at about 14h45. I spoke to another representative who made the same empty promises and this time he promised that they will be at my house before 17h00. Its 18h30 and guess what, no communication from Standard bank insurance nor the service provider. My geyser burst and my whole household has been without any hot water - is this really far towards a client who pays monthly towards a service that he will require in case of emergency. Surely, all the Standard Bank staff already went home, where they will enjoy the luxury of hot water. What are we paying for Standard Bank insurance? Are you not considering your clients as important enough? Maybe yall must leave insurance to formidable insurance companies, because how are 'Moving Forward'? Are you living up to your promises? I'm disgusted with Standard Bank and honestly considering cancelling my insurance. If you consider me important enough, then give me a call on ********** 544.

I've called the helpline at 19h00 again and I was told that the call centre closed at 17h00, but they will ask the manager to call me tomorrow morning. Yet again, standard bank failed to deliver at all. Disappointed in the pathetic service, or rather no service at allI've called the helpline at 19h00 again and I was told that the call centre closed at 17h00, but they will ask the manager to call me tomorrow morning. Yet again, standard bank failed to deliver at all. Disappointed in the pathetic service, or rather no service at all.