Standard Bank Insurance do not answer their claims line

I have insurance for my house structure with Standard Bank Insurance. The problem with this company is they do not answer the claims telephone line. I have just sat for 30 minutes on the line waiting for the call to be answered. I am a doctor and I do not have such time to put in a claim. This is unacceptable disservice and has caused me much inconvenience. Whats the point of an insurance company f they do not facilitate you putting in a claim. Im sick and tired of this. Last year I had Standard bank as my insurer for my household contents.mAfter a burglary I had to put in a claim and it took me 45 minutes to get any answer on the phone. I then changed insurance companies thereafter due to this poor service.