Standard bank Insurance disgusting service

Logged a call with Standard Bank Insurance for our geyser that’s not heating. They send out someone and they replaced the elements. When they were done they said they don’t know why the power now doesn’t reach the geyser but confirmed that before they did anything the electricity was working and going to the geyser. We paid R380 to replace the element. We then phoned Standard Bank and because it’s a Saturday they are not willing to send the electrician out because it’s after hours (we logged this call at 12:10 on Saturday) we have to wait until Monday. So if it’s a real emergency we have to wait until Monday because it’s after hours! Absolutely disgusting service. We pay so much for our monthly insurance and this is the terrible service you get. Standard bank is just the worst bank in SA.