STANDARD BANK INSURANCE DISGUSTING CUSTOMER SERVICE

Warning to all people that are looking for insurance. Avoid dealing with Standard Bank Insurance, they are absolutely useless! It has been nearly a month since i logged my claim online and i have still has absolutely no assistance. Trying to follow up with their customer care/call center is an absolute waste of time. their staff are completely *********** and they do not get back to you. Even when you try and escalate your frustrations and dissatisfaction to their customer complaints department all you get is an automated response. After weeks of going trying to follow up, i managed to make contact with a supervisor, who to date has not managed to resolve anything. He asked me to copy him in on all my follow up emails so he could keep an eye on the progress yet he himself has not been able to assist me. Joey Lategen, you assured me of your personal service, don't promise your customers service and then ignore my correspondence! Please contact me on email and send me the email address of the CEO! COULD SOMEONE IN SENIOR MANAGEMENT MAKE AN EFFORT TO ASSIST ME. I HAVE BEEN A PAYING CUSTOMER FOR MORE THAN 10 YEARS!!!!!!!!!!!