Standard Bank Insurance Disappointing service

Another fierce thunderstorm came crashing down on my house as it has been almost everyday for the past three weeks and before. On 6 March 2025 I logged a claim and Standard bank Insurance sent the contractor out to inspect and walk through the dams of water in my house whilst taking photos for the report. Two weeks later on 20 March 2025, STILL no feed or interest from Standard Bank Insurance. So I contacted them and they sent another person, taking photos and assessing. Today 27 March 2025, another thunderstorm and STILL NOTHING??? On 31 March 2025, a debit order will unashamed be processed, while I have to mop up and assess more and more damage with every storm. Disappointing indeed,,,