Standard Bank insurance, deplorable.

In December 2023 I submitted a claim for a burst water pipe at my home and Standard Bank sent Michael from Starplex plumbing to do the repair. After having to call them back three times they assured me the repair was done correctly only to find that the pipe in the wall has been leaking continuously for almost a year since then! The water leak has damaged the shower floor which is collapsing, two adjacent door frames, tiles, paint etc. Zanele from Standard Bank arrived at my house took photos and said that she is sending a contractor to provide a quote for the repairs. The contractor confirmed on recording that these damages are as a result of the poorly repaired leak and will provide a quote to Standard Bank also confirming his availability to start the repairs. After SIX WEEKS Zanele called me to say that this damage is a result of my shower being poorly built (but only the area where the leak is which their service provider failed to repair correctly). Not so strange is the first Standard Bank service provider informing me that I need to brace myself as Standard Bank will look to repudiate my claim... and voila! Standard Bank your service is poor, your turn around time shocking and your lack of transparency shameful as evidenced by the embarrassment of your assessor when calling me to convey the so-called rejection. I'm canceling my policy with immediate effect. I will also be moving my bonds elsewhere, making this travesty public knowledge and seeing you at the OSTI, this is not going away.