1 reviews | Active since Aug 2022
Standard bank insurance delays my claim
I am currently undergoing an extremely bad experience with my home insurance..
My geyser burst in my roof and the insurance doesn't have an issue with replacing my geyser however they are making me go back and forth having to phone and liase between them and the plumber with regards to replacing and having the job done..
Plumbers called to ask me to inform them once the builder comes so that their Plumbers could arrive the same time as them..
I do not see why between the insurance and the plumber they can not contact me after discussing which day would suit them to do the job (as I have conveyed that I'm flexible and almost always home) To tell me when they can come out to resolve the matter..
Now I have to once again phone them tomorrow 26 July 2023 of a claim that has been lodge 2 weeks ago..
There has been other discussions and complications around the claim such as the geyser not being able to fit through the roof ceiling etc and I had to now give them ideas of what can be done because we do not want our geyser fitted anywhere else but the roof for various reasons..
After this issue has been resolved I am now sitting with having to phone the insurance and stay in contact with them without them checking if my claim has been resolved..
This is extremely tiring..
I am still waiting..
Claim number 23/047494
5 bloubekkie, lentegeur, Mitchell's plain.
Why is it so difficult to have my claim resolve?
Everytime new agents are reading notes and telling me the same thing prior to what I've been told and discussed already..
Why am I not being called back when I ask for a call back..
Previous agent made me hold the line for 19 minutes and all this for reading notes and trying g to find out what's happening to my claim..
Nobody not once called me to do a follow up..rather then every different person reiterating the same thing over and over again.. ..I Do NOT WANT MY GEYSER RELOCATED NOR ON THE ROOF FOR VARIOUS REASONS OF WHICH I ALREADY MENTIONED!! SIGH THIS IS TIRING!!!
PLEASE ENSURE THAT ALL MY CALLS ARE FORWARDED TO ME VIA EMAIL..
PLUMBERS ARE CHECKING UP ON ME BUT THE ACTUAL INSURANCE ARE DOING NOTHING BUT REPEATING THEMSELVES AFTER IVE COMMUNICATED THE SAME THING TO THEM REPEATEDLY!!!!
WHY AM I SPENDING MONEY ON AIRTIME TO CONTACT YOU GUYS THE WHOLE TIME.. why ddnt anyone check on my claim as of the claimed date??????? Why am I calling you? Why aren't you calling me? Why aren't you delivering?????? Why why why whyyyyyyyyyyyyyy?????
Claim number 23/047494
5 bloubekkie, lentegeur, Mitchell's plain.
Why is it so difficult to have my claim resolve?
Everytime new agents are reading notes and telling me the same thing prior to what I've been told and discussed already..
Why am I not being called back when I ask for a call back..
Previous agent made me hold the line for 19 minutes and all this for reading notes and trying g to find out what's happening to my claim..
Nobody not once called me to do a follow up..rather then every different person reiterating the same thing over and over again.. ..I Do NOT WANT MY GEYSER RELOCATED NOR ON THE ROOF FOR VARIOUS REASONS OF WHICH I ALREADY MENTIONED!! SIGH THIS IS TIRING!!!
PLEASE ENSURE THAT ALL MY CALLS ARE FORWARDED TO ME VIA EMAIL..
PLUMBERS ARE CHECKING UP ON ME BUT THE ACTUAL INSURANCE ARE DOING NOTHING BUT REPEATING THEMSELVES AFTER IVE COMMUNICATED THE SAME THING TO THEM REPEATEDLY!!!!
WHY AM I SPENDING MONEY ON AIRTIME TO CONTACT YOU GUYS THE WHOLE TIME.. why ddnt anyone check on my claim as of the claimed date??????? Why am I calling you? Why aren't you calling me? Why aren't you delivering?????? Why why why whyyyyyyyyyyyyyy?????