STANDARD BANK INSURANCE DELAYED SERVICE

Our house was damaged during the terrible storm on 26 February 2016.Roof tiles and fascia boards flew off;2 windows damaged by trees that were blown off it's trunks. We reported the matter the next morning and was given a claim number. Both my wife and I were constantly chasing up with the call centre who do not return calls. They had service providers to come out and quote. They have not been updating us and they said they were appointing a cheaper company who had not quoted for all the necessary damages. I was last able to get a hold of Thandazile on 18 March 2016.She said she would get the other company to do the job who quoted for all damages and phone me back to confirm. We have since not heard from anybody and have tried profusely to contact them ever since. We wait for 20 to 30 minutes at a time after calling in and pressing buttons with our claim number but nobody answers the call. We have to put down the phone and try again and again. They also told us then to get the trees removed and pay cash and claim, we are still waiting to hear from them regarding reimbur*****t since 09/03/16. On 18 March they said that they didn't get our claim email. Still no communication.