STANDARD BANK INSURANCE ******

I have a standard bank insurance in place since I purchased my house 20 years ago. I submitted an insurance claim in July 2021 which has still not been resolved. In the cold weather my solar panel for my geyser burst so I had to re-coverts my old geyser back to a normal geyser as Stand bank said no plumber had the solar panels. In spite of me now being able to get a new solar panel and sending the quote to them, they still will not respond. So for that last 3 months I have had to pay Eskom to power my hot water and not solar.