Standard bank insurance commits *****

My geyser burst and there was resultant damages as well as (unrelated) leaking toilet. I made a claim. They agreed to pay me about 2 thirds of my claim only. I signed to accept this settlement. They then said they would be paying me less AFTER I HAD SIGNED. It has been over 7 weeks no payment. They claim to have actioned the payment and are forcefully closing the complaint I laid against them. They are ignoring my emails. At one point they called me at my request, I answered almost immediately and they hung up after 2 seconds in my face. I have screenshots to prove this.