Standard Bank Insurance Claim Number 24/092797

We regrettably have Insurance with Standard Bank Insurance since 2014.

On 29 November 2024 our Home was completely destroyed in a Fire, understandably an investigation needs to be done before we can receive assistance to rebuild our home. We reported the Fire to Standard Bank Insurance on 30 November 2024.

We were told not to enter our home until after they have finished their Investigation, Forensic Fire Investigators were appointed. In early December after the Forensic Investigators completed their on-site Investigation I as owner of the burned Home was requested by Standard Bank's Loss Adjuster to assist in removing the rubble and burned debris from the Burned Structure to allow their Structural Engineer to conduct an Investigation, which I did by employing at my own cost a number of additional people to assist with the clean-up operation and removing all debris from site.

Although I had a serious medical condition because of smoke inhalation due to me battling the fire with a Fire Extinguisher on the inside of the Building resulting in me battling to walk for at least 2-weeks, in my mind it will assist in them finalizing our claim so that we can start rebuilding our lives, Standard Bank gave us a claims finalization time of 84-days from 30 November 2024.

Since January I personally requested at a number of times, to the Loss Adjuster, that I wanted to start rebuilding our Home because my wife and I had to move to a storeroom on site to secure our moveable assets that were not in our home the day of the fire, continuously we were refused with the excuse they haven't completed the investigation. During the last which is now 136-days we still do not have answers when the claim will be settled because if you phone Standard Bank Insurance, the person appointed on our claim Felicity for the last month told us that the claim was approved but have to be signed off, since last week neither her nor her Manager Wistonia return our messages.

We without their permission have now started rebuilding our home and have Instructed our Attorneys to take the matter further and sue them for our damages.

We own a number of properties that we rent out for our Retirement, luckily not one of the others Insured with Standard Bank, my wife have a Bank Account for approximately 50-years with Standard Bank which she is in the process of cancelling after dealing with their professional people.

All I can say never in my life again will we have anything to do with Standard Bank, I am in the process of paying the remainder of the small bond we have with them aswell.

People go to a Professional Insurers that treat customers as clients and not as numbers, again never in our life's again will we have anything to do with Standard Bank.