Standard Bank Insurance Claim Incompetence and Neglect

Timeline:

Date of incident was 09 October 2021; I reported the car to Standard bank agents and the car was toed subsequently to FirstHelp assessment yard 11 October 2021 I reported the claim again as their offices are not open on weekends. This with full information required. 19 October 2021 assessment report on claim was approved No action from 19th-28th October 2021 On 28th Oct 2021 Morning I escalated to Team leader who promised: Panel beater was to take the car and advise on any further assessment results, and start working on the car. He Promised car will be towed on the very 28th of October 2021 (27 Oct 2021 car at assessors yard) Received SMS from panel beater saying they will be liaising with me

Ø This Morning (8 Oct 2021) I visited the assessor's yard for the second time since logging the claim (a month ago now) and the car is still sitting there

Ø This renders SMS from panel beater false

Ø The car is now being stripped; the car sound amplifier and two 6x9 speakers have now been ****** from the car (the boot lid was found open)

Ø I visited your offices to get hold of your agent in frustration, I have been sitting here for now at least an hour and a half

Ø I also called and spoke to Carl September, who still needs to "study the claim" though made promises on getting the cogs turning regarding my claim.

Ø I received an sms from the initial claim advisor this morning at 09H50 saying that she tried contacting me, this after speaking to Carl and pointing out facts on the case. The sms requests I contact standard bank, yet has an incomplete contact number…this after all the effort, now only

Ø The liability of any further damage on the car shall be for the account of standard bank Insurance as the process has been delayed from their side

We take insurance on our car to mitigate the risk of accidents and theft. I have struggled with the accident claim, and not only that but Standard bank, who are supposed to oversee the claim process, do not have any idea of my car’s whereabouts for a whole month despite my call and email queries. I have really lost confidence in Standard bank. I will be making further posts of this case to relevant media platforms and regulatory bodies.

I have put in a single start only because the HelloPeter system forces me, not because it's my intention.