Standard Bank insurance claim

I registered a claim for theft in my house with standard bank insurance on the 9th September 2024, claim number 24/070766. In that incident, they stole the entire electricity wiring of the house.

After 2 months, on the week of 5th of November 2024, Standard Bank Insurance appointed service provider (Nduna Kasi Electrians) contacted me to confirm that they will be coming to fix/ repair what was ****** and they will need days, therefore i need to make arrangements for someone to be home for those 2 days.

Indeed Nduna Kasi Electrians came and did some work, and said they will come back.

I am disappointed that the job that was supposed to be done in 2 days is still not done today as I write this.

I was left with exposed cables in the house, some plug are not covered, I can't switch on the outside lights because the main switch will trip, I have cables exposed on the floor for under floor heating, some lights in the rooms still don't work, bathroom light cable is hanging on the shower.

I have filed a complaint through Standard bank complaints department, and everyday when I follow up I'm told that someone is looking at it but still no help.

I have been with Standard bank insurance, for over 7 years combined, never missed a payment, it is disappointing that my first claim I get this experience.