Standard Bank Insurance claim difficulty

I had a ******* at my residential property on the 7th March. I phoned the insurance immediately to lodge the claim. I had the (bank appointed) assessor at my house the 8th March at 07h00 at my house and provided him with everything he required by 11h00 on the 9th March. He then asked for further information which I provided on the 16th March. The only way I knew he needed the information is because I had to phone the bank to find out what is the hold up. Every day since then I have to speak to a different call center lady which looks at my file and says either they are waiting for management or the assessor and that they will phone be back before close off business on the day. Come close of business nothing happens and the story repeats itself the next day. Today the IT system is apparently down and I am promised again that I will get phoned back which I now know will not happen. <br> <br> The assessor is bank appointed and I shouldn't have to follow up with him, that's why I pay standard bank and not him. <br> <br> I have now waited 3 weeks and have no answers as to where we are actually in the claim process.