Standard Bank Insurance Claim

Good Day,

I am truly disappointed with the service received from standard bank insurance. I lodged a claim on 24th April 2019 for damage to my property. Claim No: 19/033820.

The Contractor (Toddle Trading) assess the property a week later and told us that the bank will contact us. A Standard Bank Assessor contacted me to let me know that the claim is above the limit and he needs to look at the property to let me know if a pay-out will be done or if the contractor will come to do the work.

He setup an appointment however he was early for his appointment. I had made arrangements for someone to be at the property at the time he set out. When speaking to him, He rudely told me. He has many properties to do and he will have to reschedule the appointment. I agreed.

This morning, The contractor is at my door ready to start work. The Standard Bank Assessor did not come back to my property, however the claim was approved. I have opted to do a cash pay-out.

The company now tells me that they have bought material and are ready to start the job. If I have to opt for a cash pay out, they will deduct the cost of the material and give me the rest.

I did not agree to them purchasing and starting the work. The Standard Bank Assessor did not come back to look at the property, and i did not have any communication from the bank.

How is this possible Standard Bank? There was no communication. I will need my cash pay out to do the work myself.