Standard Bank Insurance Claim

I have received shocking service, or should I say no service from Standard Bank's Insurance Department. I logged a claim a month ago and still have no responce or finalisation of my claim. I logged a complaint with Standard Bank two weeks ago and they are just as shocking! The insurance department and the complaints department don't answer their phones. This is so frustrating and infuriating, as I don't know what is going on with my insurance claim and also my complaint. This lack of service is disgusting, especially as it is Standard Bank that I am dealing with, you would think that a bank would give better service. I don't know what to do anymore, as I can't even speak to them, as they don't answer there phones...