Standard Bank Insurance Claim

I own a house and have been insured with Standard Bank Insurance for approximately 28 years now. This has been my second claim, and I must say, it's the worst experience ever to deal with Standard Bank insurance people. I let the first one go, but this time, I am so frustrated and angry. Enough is enough. I have paid every month without fail, and now I have a claim, due to a concealed pipe that burst in the bathroom wall, becomes a huge problem.

The leak in the wall should be part of the plumber's job to detect where it's coming from, but they don't have the equipment. A carpenter must also inspect the damage, but didn't arrive. nor did two other Companies. Initially all went well, until one of the Standard Bank ladies clearly instructed the plumber, (due to the plumber waiting for more than 4 hours for a decision) to remove the cupboard as the Carpenter isn't there, and find the leak, and fix. Another Standard Bank person said..... Standard Bank didn't authorize that. The water is still leaking and causing more damage, but yet the other person said, they now want to settle this claim with a payout. This is unacceptable. Standard Bank is the Insurance Company and must look after Its customers, instead, they are trying to take the easy way out. I was also "told" it's my responsibility as a client to stop the water from causing more damage. Goodness me, you were informed, and you Standard Bank Insurance should have Teams ready to investigate and repair. I can only do so much. You were notified, now the responsibility should fall on you, but the way he spoke to me, was as If I'm to blame. I have also lost a day of work. Obviously, there's a lot more to this, and wish people out there could hear the full story. I'm ready to spread the news on where NOT to go for Insurance.