Standard bank insurance call center agents pathetic

A geyser burst on ny property,i called standard bank insurance to report it and have someone come out to repair it. While the plumbers were here, they needed me to call and get a clearance code from standard bank insurance. After 2hours on the phone, being redirected and being told no claim was put through (but the plumbers are here and i have a reference nu for the claim), i still got redirected to about 20 agents each with a different story, that they are not dealing with standard bank insurance but stansure, that it is an shs claim. Now going into the 3rd hour i am still on hold waiting for someone to assist me. Shs ********** 38