Standard Bank Insurance cal center makes you wait for 23 minutes!

I have been on the line for 18 minutes now. It's ridiculous. Why is there no call-back facility. Why cant you call us back Standard bank - it really sucks to be on a line waiting.

It's now 20 min. I am calling ********** 445.

I am now waiting for 22 minutes for my call to be answered. The voice on the call tells me to stay on the line or go to www.standardbank.co.za and select "Insurance Online" - It does not exist guys. Not there!

Call eventually got answered after 23min 30sec.

Please get more people in the call center or give the oprion to call customers back.